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Do I talk to real doctors
Yes. CMP For You ( CMP hereafter) members only talk to actual doctors and nurses who are U.S. board-certified. When you request a consultation, CMP will connect you with a doctor licensed in your state. As a start we are launching this program only in CA.
What are some of the common conditions that we provide consultation for?
Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms, cardiology, cancer, arthritis , diabetes  and many other non-emergency illnesses. Our doctors and nurses can help you with aging gracefully, memory loss, hearing loss, Alzheimers, managing menopause and other old age problems. Our concierge service is the best value for people who have chronic diseases. You can have a doctor or nurse come to your home if needed or the doctor can give you priority appointment within 24 hours.
Can CMP handle my emergency situations?
CMP is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Can I request a particular doctor?
Yes, you can request a particular doctor, if he is available on our web site. CMP is designed to support your relationship with your existing doctor. It is also means of establishing  a new  relationship with one of our doctors to get second opinion or even third opinion. Please know that all CMP doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician database  of any telehealth provider with board-certified, state-licensed doctors  and we will continue to enlarge this database as more and more doctors realize  the benefits of joining CMP
Can I use it for my family?
Yes, you can use it for your family. We allow you to use the CMP service for you, your spouse and your dependents and other members who are too young to join or too old to join on their own.
Can I get a prescription?
Yes if you request a video consultation, you can get a prescription. It is up to the doctor to recommend the best treatment.CMP  doctors do not issue prescriptions for substances controlled by the DEA as given in our terms. See the names of those drugs in our terms that both doctors and patients have to sign.
How are prescriptions sent to the pharmacy?
CMP does not dispense prescription drugs. If the doctor prescribes medication, it is submitted electronically  or by phone to the pharmacy of your choice. We have a database of most pharmacies in the USA.
How does scheduling work on CMP For You?
With CMP you can simply schedule a video appointment from the comfort of home.
In contrast, the average wait time to see a doctor in a metropolitan areas is 20 days!
Can I be turned down for a pre-existing condition?
Our doctors do not turn patients away because of pre-existing conditions.
Can I call CMP outside of the United States?
Yes  video  consultation are available  from outside of the United States.
Is there any way that I can get the benefits of  CMP For You For Free?
Yes! New users  in USA can earn $2 USD on CMP   For You just by sharing us on your Facebook page or by successfully inviting your family and friends.   The amount you earn from sharing, inviting, will be added to your account, which will automatically be applied when you complete a transaction for Video consulting or office consulting  or concierge consultation. If you earn enough money this way, your consultation will become Free.
Which cards and payment types can I accept with CMP?
With CMP you can charge almost any kind of credit or debit card:U.S. businesses can accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
What are Telehealth reimbursement codes?
An overview of how telehealth reimbursement works is as follows: Medicare/Medicaid, depending on State, may reimburse for the telehealth session + a telehealth originating site fee (CPT code Q3014).
What are State Laws and Reimbursement Policies for Video Consultation & Telehealth
Do private insurance plans usually cover telemedicine services?
24 states and the District of Columbia require that private insurers cover telehealth the same as they cover in-person services.  Many other insurers cover at least some telehealth service--and many more have expressed interest in expanding their telehealth coverage. To find out if your insurance company covers telehealth services, please contact your benefits manager
Why can't I use Internet Explorer or Safari?
Unfortunately Internet Explorer (IE) and Safari do not support the technology we use to provide a video connection. It is possible to install a plugin for IE to get to work, but if you are going to download and install something, we recommend you download Google Chrome or Mozilla Firefox instead.
Is Video Consultation HIPAA compliant?
Yes it is.Being HIPAA compliant means addressing every patient's privacy and keeping all identifiable health information guarded and secure. It means understanding how to operate according to the Privacy and Security Rules.
My audio and/or video is shaky
  1. Sometimes the audio and video will be shaky for the first minute or two as the connection is being established. This is normal. Usually after a minute or two the video connection will clear up.
  2. Also make sure you or your participant don?t have concurrent internet connections taking up large amounts of bandwidth (like downloading large files, music, movies, several web pages open at the same time, etc).
  3. If you are on a slow internet connection, the video quality is limited by how fast your internet service is able to upload and download the video feed.
  4. If you have an older computer or if you have several programs open and running, sometimes the video card will have a hard time keeping up with the video rendering. It may help if you close unused desktop applications to free up computer power for the video call.
I can see but can't hear my patient or doctor?
If you can see your participant, but can't hear him/her, check the following:
  1. Do you have speakers? Are they are turned on and unmuted? Can you play sounds from other websites (e.g. Pandora)?
  2. D Does your participant have a microphone? Is it turned on and unmuted?
  3. Make sure the microphone that the participant gave permission to use in the browser is the one he/she is using.
  4. Did the participant enable the 'Mute Mic' control, if so have him/her click 'Unmute Mic'.
  5. Are you using Google Chrome or Mozilla Firefox? Are they up to date?
  6. Refresh your browsers.
  7. Both you and your participant try using Google Chrome only.
  8. Restart your computers.
How to have the best possible experience using Our Video?
We recommend doing the following to have the best experience using
  • Use an HD webcam camera to acheive an HD video feed.
  • If you or your participant experience audio feedback, use headphones/headset or microphone/speakers with echo cancellation.
  • Face a light source and limit background noise.
  • Sit between 2 ft to 4 ft from the webcam.
  • Sit between 2 ft to 4 ft from the webcam.
  • Use 1024x768 resolution or greater.
  • The computer helps render the video on the browser, so newer computers and those with plenty of available processing power tend to have better performance.
  • The video quality adjusts based on available bandwidth, the faster and more stable your broadband connection, the better the video quality they will receive.
  • Limit internet usage during a call. For example, do not stream movies or download music at the same time, even on a different computer on the same network.
  • Use an ethernet cable to connect to the internet (sometimes a poor Wifi connection can impact call quality).
  • Make sure UDP port 3478 is open, ideally all UDP ports between 1025 - 65535 should be open.
Common problems and solutions for clinics and Doctors or Nurses wanting to use.
Often users at a large clinic or hospital face difficulties using video because of security provisions health IT staff put into place.
Only Internet Explorer is installed on the computer- Many EHRs are built specifically for Internet Explorer. As a result, IT staff will only install Internet Explorer and often not allow other applications such as browsers to be installed
Firewall is blocking access to or preventing it from working correctly- For security reasons, IT staff will often block access to websites and network ports that are not typically used in health care.
Based on our experience working with clinics and doctors, we recommend using a laptop or Chromebook for Video. There are several advantages to this approach. For example, you can have a dedicated laptop that is shared among providers and can move the laptop between rooms wherever needed. Also, you can position the  laptop next to the clinic computers with the EHR; this allows the provider to meet with the patient via video using the laptop and chart in the EHR on the clinic computers.